General terms and conditions and privacy policy
These general terms and conditions of “Spa Hotel Persenk” Ltd., UIC: 206356521, with registered office and management address: Plovdiv, Central District, 2 Preslav Street, govern the procedure, manner and conditions for booking, cancellation of booking and accommodation at SPA Hotel Persenk, Devin.
BOOKING CONDITIONS
By booking a stay at the hotel, purchasing any service offered by the hotel and/or submitting a request for the use of a service or your desire to book a stay, you agree to these General Terms and Conditions and undertake to comply with them.
1.1. Reservation by email or phone
1.1.1. When booking by email or phone, you will need to provide details such as: guest names, check-in and check-out dates, number of nights, number of adults and children, age of children. Based on this information, you will be provided with a price quote for accommodation.
1.1.2. When booking by email, you need to send an inquiry to the following email address: marketing@persenk.eu. Once we receive and process your request, we will contact you to confirm the availability of accommodation and to send you a price quote.
1.1.3. If you agree with the proposed price offer, Spa Hotel Persenk will re-check the currently available rooms, after which you will receive a report to the email address you provided. It will describe: the type of accommodation booked, number of nights, check-in date and check-out date, number of guests, incl. children and their age, additional services included in the offer (e.g. breakfast, dinner, SPA center, etc.), as well as the amount due.
Please read this information carefully and contact us if any correction is needed.
1.1.4. After receiving the reference under the previous point, to confirm the reservation, SPA Hotel Persenk requires an advance payment of 50% of the amount due. Payment by the client should be made within 7 (seven) days after sending the reference by email (unless another deadline has been agreed), but no later than 3 (three) days before the date of accommodation. The remainder of the reservation amount is paid on site at the hotel.
1.1.5. Payment for a reservation made by phone or email can be made in one of the following ways:
1.1.6. After receiving the advance payment, your reservation is valid and considered finally CONFIRMED.
1.1.7. If payment is not made within the described period, the hotel reserves the right to cancel the reservation in question.
1.2. Online booking via the website of SPA Hotel Persenk
1.2.1. The hotel website offers the opportunity for direct online booking, by setting your desired check-in and check-out dates, and the number of guests (adults and children).
1.2.2. After entering your desired dates of stay, you will be able to select the type of room from among the available rooms at the time of booking. For each room type available at the time of booking, you will be able to view the different price packages and thus choose the most suitable one for you.
1.2.3. After you have selected the appropriate type of room, as well as the number of rooms you want to reserve, you proceed to the next step – review the reservation, select a payment method – by bank transfer or by credit/debit card, enter the details of the client making the reservation – name and surname, email and phone number, as well as the names of the guests who will be accommodated.
1.2.4. After filling in all the necessary data and making the payment according to your chosen method, SPA Hotel Persenk will send a confirmation of the reservation to the email address specified by the client, which will include detailed information about: the type and number of reserved accommodation units, number of nights, check-in date and check-out date, number of guests, including children and their age, additional services included in the offer (e.g. breakfast, dinner, SPA center, etc.), as well as the amount due.
1.3. On-site hotel reservation
1.3.1. The reservation of a place in the hotel is made by the reception staff, after providing information about: type and number of required accommodation, number of nights, check-in date and check-out date, number of guests, including children and their age.
1.3.2. According to the availability at the time of booking, the reception staff will prepare a price quote, which can be provided to you on site on paper or sent to the email address you provide.
1.3.3. After accepting the price offer, SPA Hotel Persenk will provide/send a reservation report, which contains data on: the type and number of reserved accommodation units, number of nights, check-in date and check-out date, number of guests, including children and their age, additional services included in the offer (e.g. breakfast, dinner, SPA center, etc.), as well as the amount due.
1.3.4. To confirm the reservation, SPA Hotel Persenk requires an advance payment of 50% of the value of the offer, indicated in the reference under the previous point. The payment by the client should be made within 7 (seven) days after providing or sending the reference by email (unless another term has been agreed), but no later than 3 (three) days before the date of accommodation. The remainder of the reservation amount is paid on site at the hotel.
1.3.5. Payment for a reservation made on site at the hotel can be made in one of the following ways:
If you require an invoice, please provide us with your company details before making payment.
2.1. SPA Hotel Persenk accepts online payments with Visa, Visa Electron, MasterCard, MasterCard Electronic or Maestro credit/debit cards through a virtual POS terminal of UniCredit Bulbank AD. You can read the General Terms and Conditions for servicing payments with payment and prepaid cards at a POS terminal device at the following link: https://www.unicreditbulbank.bg/bg/tarifi-i-obshti-usloviya/
For online reservations, after confirming the reservation and choosing to pay via a virtual POS terminal on the site, the BORICA payment page opens. The payment screen is located in the BORICA 3-D Secure environment, which provides full protection for the data entered by the client. On this screen, you should enter your card details – card type, number, expiration date and CVV2/CVС2 code. For cards requiring additional 3-D authentication, where you are registered in the Verified by VISA or MasterCard SecureCode authentication schemes, an authentication page of your issuing bank opens, where you enter your authentication password.
Upon successful transaction, a transaction note will be displayed. The amount of your reservation will be automatically withdrawn from your credit/debit card upon completion of the online payment process through the virtual POS terminal.
SPA Hotel Persenk does not have access to your credit or debit card details!
2.1. You can cancel a reservation in one of the following ways:
2.2. When canceling a confirmed reservation (does not apply to holiday offers), within 14 (fourteen) days or more before the check-in date, the client does not owe a penalty.
2.3. In case of cancellation of a confirmed reservation (does not apply to holiday offers) less than 7 (seven) days before the check-in date or in case of no-show on the day of check-in, the client owes a penalty in the amount of the first night’s stay in each of the reserved rooms.
2.4. If you cancel a confirmed reservation under a package offer less than 7 (seven) days before check-in or in case of no-show on the day of check-in, the amount paid in advance for your reservation will not be refunded, and the reservation will be considered canceled.
2.5. If you cancel a confirmed reservation under a holiday offer less than 20 (twenty) days before check-in or in case of no-show on the day of check-in, the amount paid in advance for your reservation will not be refunded and the reservation will be considered canceled.
2.6. SPA Hotel Persenk reserves the right to cancel a confirmed and paid reservation in case of force majeure and other reasons beyond the control of the hotelier. In such cases, the hotel:
2.7. The above conditions for cancellations of holiday package reservations are valid only if no other conditions are specified when preparing the package itself.
Check-in at the hotel is after 2:00 PM, and check-out on the day of departure is until 12:00 PM.
Upon request, late check-out is possible – until 6:00 PM on the day of departure, upon prior request and subject to availability for the day. The late check-out fee is 30% of the overnight stay of the selected package.
SPA Hotel Persenk allows accommodation of one pet – a dog up to 8 kg. in an accommodation unit (room or apartment). It is advisable for guests to use pet diapers.
A fee of 40.90 euros/80.00 leva per night is due for allowing a pet.
A one-time fee of 40.90 euros / 80.00 leva is also due for basic cleaning and disinfection upon departure.
Upon check-in, the pet owner fills out a Declaration, agreeing in writing to the following conditions:
4.1. Pets are not allowed in establishments serving food and beverages, as well as in the areas adjacent to them.
4.2. Pets are not allowed in the hotel courtyard.
4.3. Pets are not allowed in the swimming pools and spa.
4.4. The rooms are cleaned only in the absence of the pet, after the owner has previously expressed a desire for cleaning at the reception.
4.5. Guests with pets are accommodated only on the first hotel floor.
4.6. The room is vacated in the presence of the guest and a hotel employee.
4.7. Any damage caused by the pet will be paid by the owner at market value, announced at reception.
5. TOBACCO SMOKING POLICY
Smoking in the rooms and all indoor areas of the hotel is strictly prohibited. If a violation is detected, a cleaning fee of €150/BGN 293.37 will be charged.
Personal data protection policy
The management of SPA Hotel Persenk takes the security and protection of your personal data extremely seriously.
For us, protecting your personal information is a priority.
All personal data is processed lawfully, fairly and transparently, in accordance with the Personal Data Protection Act of the Republic of Bulgaria and Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 /General Data Protection Regulation (GDPR)/.
This document, which is subject to periodic updates, describes how we use and process your personal information.
Here you will also find information on how to contact us if you have questions about the protection of your personal data.
The following Information Bulletin aims to inform you how the protection of your data is guaranteed, to what extent, for what purposes and in what cases your personal data is collected, to whom your personal data may be provided/disclosed and what your rights are.
Newsletter
Collection, processing and transmission of personal data:
You can visit our site without providing any personal data.
Your personal data is collected only if you provide it voluntarily, for example when you make a reservation for accommodation or make an inquiry about offered services. When making a reservation, you will be asked to fill out an online form that contains: name and surname, email and contact phone number. This information is necessary to process the request and complete the reservation (including sending you an email to confirm the reservation).
Card details and authentication data:
We do not have access to your card details. They are processed only by your servicing bank.
We do not have access to your authentication data. It is stored only by your card issuer.
Security when entering and transferring card data is ensured by using SSL protocol to encrypt the connection between your computer and the payment page of our servicing bank.
The authenticity of your card is verified by entering a security code.
In addition, to identify you as a cardholder, the e-commerce payment server of our servicing bank supports the authentication schemes of international card organizations – Verified by VISA and MasterCard SecureCode, if you are registered to use them.
“Spa Hotel Persenk” Ltd., as the owner of the website www.persenk.eu, will not require you to provide your credit card details (including type, number, CVC code, validity, cardholder name). This data will be requested by the bank in a special online payment form for this purpose.
YOU HAVE THE RIGHT TO:
Voluntary consent to the processing of your personal data for the specified purposes:
When you enter your personal data or the personal data of your employees, including official data (email addresses, names, addresses, telephone numbers), the disclosure of the data is done completely voluntarily by you. By entering the data, you consent to its collection, processing and use for the following purposes:
We may use your information to inform you about new services, promotions and special offers.
Unsubscribing and withdrawing consent:
You can let us know at any time that you do not wish to receive advertising and marketing messages.
Easy way to unsubscribe:
Even if you have agreed to this privacy policy, you can withdraw your consent at any time, as well as exercise your rights related to the protection of personal data (access, correction, deletion, objection to processing, etc.) by contacting us at the following contacts:
PERSENK SPA HOTEL
Address: Devin, 10 Druzhba Street
Phone: +359 878 525 394
Email: persenk.marketing@persenk.eu
In addition, an easy and clear unsubscribe mechanism (unsubscribe link) is included in every advertising message sent.
The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
Information:
You have the right to request information about what data is stored about you, its origin, its recipients, and for what purpose it is stored. Our team will provide you with this information by e-mail: marketing@persenk.eu
Security:
SPA Hotel Persenk and www.persenk.eu implement all necessary technical and organizational measures to protect the data you provide against accidental or intentional manipulation, loss, destruction and access by unauthorized persons. Our security measures are updated and improved< 1 > continuously, in line with technological developments and in accordance with the General Data Protection Regulation (GDPR).
To whom we may provide your personal data:
We may share and disclose your personal data and information to government or investigative authorities only if required by law (or other regulations having the force of law), in the event of a legal proceeding, criminal investigation, court order or subpoena.
When checking in to SPA Hotel Persenk:
We require from you only the legally required volume of personal data, approved by the Minister of Tourism and published on the website of the Ministry of Tourism, in accordance with Art. 116, para. 1 of the Tourism Act of the Republic of Bulgaria, namely:
Your personal data is only collected if you provide it voluntarily.
If you do not consent to the provision of your personal data, you cannot be accommodated in the hotel.
You can choose how to provide your personal data:
You choose to provide the national identity document to be processed by a special device that only extracts the personal data necessary for your registration /*The device does not scan your personal data/ or You choose to fill out an address card and provide the national identity document for reference.
Additional information:
Your trust is important to us. We will answer all your questions regarding the processing of your personal data. If you have any questions that are not answered by this data protection information sheet or if you would like to receive more in-depth information on a specific issue, please contact our team at any time at marketing@persenk.eu or by phone: +359 895 428 076.
In case of need, you can contact the competent supervisory authorities as follows:
Consumer Protection Commission
address: Sofia, p.k. 1000, 1 Vrabcha Str., fl. 3-5
tel: 02/933 05 65
fax: 02/988 42 18
email: info@kzp.bg
Personal Data Protection Commission
Address: Sofia, 1592, Prof. Tsvetan Lazarov Blvd., No. 2
tel: 02/915 35 19
fax: 02/915 35 25
email: kzld@cpdp.bg
WHISTLEBLOWING UNDER THE ACT FOR THE PROTECTION OF PERSONS FILING WHISTLES OR PUBLICLY DISCLOSING INFORMATION ABOUT VIOLATIONS
In compliance with the provisions of the Law on the Protection of Persons Filing Reports or Publicly Disclosing Information on Violations, we have created an internal reporting channel for violations, which applies to:
The internal reporting channel for violations is available at:
