privacy policy

The management of SPA Hotel Persenk takes the security and protection of your personal data extremely seriously.
For us, protecting your personal information is a priority.
Thank you for choosing to visit and use our website – www.persenk.eu for your online reservation!
All personal data is processed lawfully, fairly and transparently, in accordance with the Personal Data Protection Act of the Republic of Bulgaria and Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 /General Data Protection Regulation (GDPR)/.
This document, which is subject to periodic updates, describes how we use and process your personal information.
Here you will also find information on how to contact us if you have questions about the protection of your personal data.
The following Information Bulletin aims to inform you how the protection of your data is guaranteed, to what extent, for what purposes and in what cases your personal data is collected, to whom your personal data may be provided/disclosed and what your rights are.

Collection, processing and transmission of personal data:

You can visit our site without providing any personal data.

Your personal data is collected only if you provide it voluntarily, for example when you make an accommodation reservation or make an inquiry. When making a reservation, you will be asked to fill out an online form that contains: name, email, contact phone number. This information is necessary to process the request and complete the reservation (including sending you an email to confirm the reservation).

Card details and authentication data:

Card details and authentication data:

We do not have access to your card details. They are processed only by your servicing bank.

We do not have access to your authentication data. It is stored only by your card issuer.

Security when entering and transferring card data is ensured by using SSL protocol to encrypt the connection between your computer and the payment page of our servicing bank.

The authenticity of your card is verified by entering a security code.

In addition, to identify you as a cardholder, the e-commerce payment server of our servicing bank supports the authentication schemes of international card organizations – Verified by VISA and MasterCard SecureCode, if you are registered to use them.

Spa Hotel Persenk Ltd., as the owner of www.persenk.eu will not require you to provide your credit card details (including type, number, CVC code, validity, cardholder name). This data will be requested by the bank in a special online payment form for this purpose.

YOU HAVE THE RIGHT TO:

Voluntary consent to the processing of your personal data for the specified purposes:

When you enter your personal data or the personal data of your employees, including official data (email addresses, names, addresses, telephone numbers), the disclosure of the data is done completely voluntarily by you. By entering the data, you consent to its collection, processing and use for the following purposes:

Manage your bookings and preferences
Administering our activities and monitoring the services provided
Payment processing and invoicing
Participation in loyalty programs (if any)
Marketing activities and communications by electronic or other means, including but not limited to: offering goods and services, marketing and advertising through any communication channels (including mail, telephone, email, SMS, mobile applications, social media or otherwise direct)
Conducting surveys and assessments of the quality of services provided
Surveys and research regarding the company’s services, new products and initiatives.

We may use your information to inform you about new services, promotions and special offers.

Unsubscribing and withdrawing consent:

You can let us know at any time that you do not wish to receive advertising and marketing messages.

Easy way to unsubscribe:

Even if you have agreed to this privacy policy,

You can withdraw your consent at any time, as well as exercise your rights related to the protection of personal data (access, correction, deletion, objection to processing, etc.) by contacting us at the following contacts:

PERSENK SPA HOTEL

📍Address: Devin, 10 Druzhba Street

phone: 0878 52 53 94
E-mail:persenk.marketing@persenk.eu

In addition, an easy and clear unsubscribe mechanism (unsubscribe link) is included in every advertising message sent.

The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

Information:

You have the right to request information about what data is stored about you, its origin, its recipients, and for what purpose it is stored. Our team will provide you with this information by e-mail: marketing@persenk.eu.

Security:

СПА Хотел Персенк и www.persenk.eu implement all necessary technical and organizational measures to protect the data you provide against accidental or intentional manipulation, loss, destruction and access by unauthorized persons. Our security measures are constantly updated and improved, in accordance with technological development and in accordance with The General Data Protection Regulation (GDPR). .

To whom we may provide your personal data:

We may share and disclose your personal data and information to government or investigative authorities only if required to do so by law (or other regulations having the force of law), in the event of a legal proceeding, criminal investigation, court order or subpoena.

When checking in to SPA Hotel Persenk:

We require from you only the legally required volume of personal data, approved by the Minister of Tourism and published on the website of the Ministry of Tourism, in accordance with Art. 116, para. 1 of the Tourism Act of the Republic of Bulgaria, namely:

Unified Civil Number/Personal Number of a Foreigner;
Name of the person (for Bulgarian citizens in Cyrillic, and for foreigners – in Latin, according to the national document);
Date of birth;
Floor;
Citizenship;
ID card number / valid national identity document;
Country that issued the national document.

Your personal data is collected only if you provide it voluntarily.

If you do not consent to the provision of your personal data, you cannot be accommodated in the hotel.

You can choose how to provide your personal data:

You choose to provide the national identity document to be processed by a special device that only extracts the personal data necessary for your registration /*The device does not scan your personal data/ or You choose to fill out an address card and provide the national identity document for reference.

Additional information:

Your trust is important to us. We will answer all your questions regarding the processing of your personal data. If you have any questions that are not answered by this data protection information sheet, or if you would like more in-depth information on a specific issue, please contact our team at any time at The General Data Protection Regulation (GDPR).or by phone: 0895428076.

Sincerely, The Management of SPA Hotel Persenk

HOTEL POLICY AND GENERAL TERMS AND CONDITIONS FOR CANCELLATIONS AND TERMS FOR ORGANIZED EVENTS

I. Penalties in case of complete cancellation of the event:

In the event of cancellation of the entire event by the CONTRACTOR, made within 30 days prior to the date of the requested event, the CONTRACTOR shall not owe any penalty to the CONTRACTOR.
In case of cancellation of the entire event, carried out by the CONTRACTOR within 14 days before the date of the event, he owes a penalty to the CONTRACTOR in the amount of the advance payment.
In case of cancellation of the entire event by the CONTRACTOR within 7 days before the date of the event, he owes a penalty to the CONTRACTOR in the amount of 100% of the cost of the hotel accommodation under the accepted offer for a corporate event.
In case of cancellation of the entire event by the CONTRACTOR from 3 days to 1 day before the date of the event, he owes a penalty to the CONTRACTOR in the amount of 100% of the cost of the hotel accommodation and all agreed additional services under the offer/contract.

II. Penalties in case of complete cancellation of the event:

In the event of partial cancellations made by the CONTRACTOR within 72 hours before the event, which partial cancellations in percentage terms amount to up to 10% of the reserved premises, according to the accepted offer, no penalty shall be due.
In the event of partial cancellations made by the CONTRACTOR from 3 days to 1 day before the event, but which partial cancellations in percentage terms amount to up to 10% of the total number of reserved premises, according to the accepted offer, the CONTRACTOR owes the CONTRACTOR a penalty in the amount of the advance payment for the canceled premises.
3. For partial cancellations under items II, 1 and 2, which partial cancellations in percentage terms are more than 10% of the reserved premises, according to the accepted offer, the CONTRACTOR owes a penalty to the CONTRACTOR in the amount of 100% of the value of the canceled premises.
In case of partial cancellations (non-arrival of participants) on the day of the event, the CONTRACTOR owes the CONTRACTOR a penalty in the amount of 100% of the value of the unoccupied premises, according to the accepted offer and 100% of the value of the canceled additional services for each non-arriving participant for the first day of the event – meals and others, according to the accepted offer.
III. In the event of a delay in payment under the accepted offer, the CONTRACTOR shall be released from its obligations under it, without suffering any sanctions or other adverse consequences for this action. In case of delay in all other payments agreed and included in the accepted offer, the defaulting party owes the defaulting party a penalty for each overdue day in the amount of 0.2% of the unpaid amount until its final payment.

By accepting an offer for an event, the client / client / automatically agrees to the hotel’s General Terms and Conditions!

WHISTLEBLOWING UNDER THE ACT FOR THE PROTECTION OF PERSONS FILING WHISTLES OR PUBLICLY DISCLOSING INFORMATION ABOUT VIOLATIONS

In compliance with the provisions of the Law on the Protection of Persons Filing Reports or Publicly Disclosing Information on Violations, we have created an internal reporting channel for violations, which applies to:

Violations of Bulgarian legislation or European Union acts in certain areas, including but not limited to public procurement, financial services, prevention of money laundering and terrorist financing, product safety and compliance, transport safety, environmental protection, food safety, public health, protection of privacy and personal data, and security of networks and information systems;
Violations affecting the financial interests of the European Union and violations of internal market rules, including European Union rules and Bulgarian legislation on competition and state aid;
A crime of a general nature committed, of which the reporting person became aware in connection with the performance of his/her work or in the performance of his/her official duties;
Violations of Bulgarian legislation in the field of rules for payment of due public state and municipal receivables, violations of labor legislation.

The internal reporting channel for violations is available at:

email address: signali@jupiterholding.bg (by submitting the “Report Form”);
at the address: city of Plovdiv, Central district, 2 Preslav Str. (by submitting a “Report Form”);
by phone: 032 200 345.

Notification to individuals under the Personal Data Protection Act SP

Internal rules

Report form

privacy policy

privacy policy

newsletter

Card details and authentication data:

YOU HAVE THE RIGHT TO:

HOTEL POLICY AND GENERAL TERMS AND CONDITIONS FOR CANCELLATIONS AND TERMS FOR ORGANIZED EVENTS

WHISTLEBLOWING UNDER THE ACT FOR THE PROTECTION OF PERSONS FILING WHISTLES OR PUBLICLY DISCLOSING INFORMATION ABOUT VIOLATIONS

Contacts

POLICIES