The management of SPA Hotel Persenk takes the security and protection of your personal data very seriously!
The protection of your personal data is important to us!
Thank you for choosing to visit and use www.persenk.eu for your online booking!
We guarantee adequate protection of your personal data, as a personal data controller in the sense of the Personal Data Protection Act of the Republic of Bulgaria and Regulation 2016/679 of the European Parliament and of the Council of April 27, 2016 / the General Data Protection Regulation ( GDPR)/!
This document, which is subject to periodic updates, describes how we use and process your personal information.
Here you will also find information on how to contact us if you have any questions about the protection of your personal data.
The following Information Bulletin aims to inform you how the protection of your data is guaranteed, to what extent, for what purposes and in which cases your personal data is collected, to whom your personal data may be provided/disclosed and what your rights are .
Collection, processing and transmission of personal data:
You can visit our site without leaving any personal data.
Your personal data is only collected if you provide it voluntarily, for example when you make an accommodation reservation or make an enquiry. When making a reservation, you will be asked to fill out an online form that contains: name, email, contact phone number. This information is necessary to process the request and complete the order (including sending you an order confirmation email).
We do not have access to your card details, only your servicing bank.
We do not have access to your authentication data, only the issuing bank of your card.
Security when entering and transferring card data is ensured by using the SSL protocol to encrypt the connection between your computer and the payment page of our service bank.
The authenticity of your card is verified by entering a security code.
In addition, to identify you as a cardholder, the e-commerce payment server of our servicing bank supports the authentication schemes of the international card organizations – Verified by VISA and MasterCard SecureCode, in case you are registered to use them.
SPA Hotel Persenk/ as the owner of www.persenk.eu will not require you to provide your credit card data (including type, number, CVC code, validity, name of the cardholder). They will be requested from the bank in a dedicated online payment form.
Voluntary consent to the processing of your personal data for the stated purposes:
When you enter your personal data or the personal data of your employees, including business data (e-mail addresses, names, addresses, telephone numbers), the disclosure of the data is made entirely voluntarily by you. By entering the data, you consent to its collection, processing and use for the purpose of establishing contact. Collection, processing and use for any other purposes is not carried out. This consent may be revoked at any time for a future period.
Transfer of your personal data is not carried out, unless you expressly wish this, except for the cases expressly provided for in a regulatory act!
Information:
You have the right to request information about what data is stored about you, its origin, its recipients, as well as for what purpose it is stored. Our team will provide you with this information at e-mail: marketing@persenk.eu.
In addition, you have the right to have your personal data rectified, blocked and deleted in accordance with statutory provisions.
Security:
SPA Hotel Persenk/ and www.persenk.eu apply all necessary technical and organizational measures to protect the data you provide against accidental or intentional manipulation, loss, destruction and access by unauthorized persons. Our security measures are constantly being improved in line with technological developments and in accordance with the General Data Protection Regulation (GDPR).
To whom we may provide your personal data:
We may share and disclose your personal data and information to governmental or investigative authorities only if required to do so by law (or other regulations having the force of law), in the event of a lawsuit, criminal investigation, court order or subpoena.
During your stay at the Persenk SPA Hotel:
We require from you only the legally required amount of personal data, approved by the Minister of Tourism and published on the website of the Ministry of Tourism, according to Art. 116, Paragraph 1 of the Law on Tourism of the Republic of Bulgaria, namely:
Uniform Civil Number/Personal Number of a Foreigner;
Name of the person (for Bulgarian citizens in Cyrillic, and for foreigners – in Latin, according to the national document);
Date of birth;
Gender;
Citizenship;
Identity card number / valid national identity document;
Country that issued the national document.
Your personal data is collected only if you provide it voluntarily!
If you do not give your consent to provide your personal data, you cannot be accommodated in the hotel!
You can choose the method of providing your personal data:
You choose to provide the national identity document to be processed by a special device that only extracts the personal data required for your registration /*Device does not scan your personal data/ or You choose to fill in an address card and provide the national identity document for reference .
More information:
Your trust is important to us. Therefore, we will respond to all your inquiries regarding the processing of your personal data. If you have questions that have not been answered by this data protection information bulletin, or if you would like more in-depth information on a particular issue, please contact our team at any time at marketing@persenk.eu or at phone: 0895428076
Sincerely, the Management of SPA Hotel Persenk!
I. Penalties for complete cancellation of the event:
In the event of cancellation of the entire event by the CONTRACTOR, carried out within 30 days before the date of the requested event, the CONTRACTOR does not owe a penalty to the CONTRACTOR.
In case of cancellation of the entire event, made by the CONTRACTOR within 14 days before the date of the event, he owes a penalty to the CONTRACTOR in the amount of the advance payment.
In case of cancellation of the entire event, made by the CONTRACTOR within 7 days before the date of the event, he owes a penalty to the CONTRACTOR in the amount of 100% of the value of the hotel accommodation according to the accepted offer for a corporate event.
In case of cancellation of the entire event by the CONTRACTOR from 3 days to 1 day before the date of the event, he owes a penalty to the CONTRACTOR in the amount of 100% of the value of hotel accommodation and all agreed additional services under the offer/contract.
II. Penalties for complete cancellation of the event:
In the case of partial cancellations by the CONTRACTOR up to 72 hours before the event, which partial cancellations in percentage terms are up to 10% of the reserved premises, according to the accepted offer, no penalty is due.
In case of partial cancellations by the CONTRACTOR from 3 days to 1 day before the event, but which partial cancellations in percentage terms are up to 10% of the total number of reserved rooms, according to the accepted offer, the CONTRACTOR owes the CONTRACTOR a penalty in the amount of the advance payment for the canceled premises.
3. For partial cancellations under items II, 1 and 2, which partial cancellations in percentage terms amount to more than 10% of the reserved premises, according to the accepted offer, the CONTRACTOR owes a penalty to the CONTRACTOR in the amount of 100% of the value of the canceled premises .
In case of partial cancellations (participants not arriving) on the day of the event, the CONTRACTOR owes the CONTRACTOR a penalty in the amount of 100% of the value of the unoccupied premises, according to the accepted offer and 100% of the value of the canceled additional services for each non-arriving participant for the first day of the event – meals and others, according to the accepted offer.
III. In case of delay in the payment of the accepted offer, the CONTRACTOR shall be released from the obligations under it, without suffering any sanctions and other adverse consequences for this action. In case of default of all other payments agreed and included in the accepted offer, the defaulting party owes the defaulting penalty for each day of delay in the amount of 0.2% of the outstanding amount until its final payment.
By accepting an offer for an event, the client/contractor automatically agrees to the hotel’s General Terms and Conditions!
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